Payment and Refund Policy

Last updated: 18 September 2026

Scope of this policy

This Payment and Refund Policy applies to commercial arrangements entered into between Gms Garden Machinery Limited (trading as fitshluminous) and partner organisations or individuals who engage our editorial partnership services as described on the for-partners page of this website. It does not apply to the general use of fitshluminous as a free editorial journal, which involves no payment. All arrangements are governed by English law and are subject to the terms agreed in writing between the parties at the point of engagement.

Prices, currency and taxes

All prices quoted on fitshluminous and in partnership proposals are stated in pounds sterling (GBP). Where applicable, VAT at the standard UK rate will be added to the amounts shown and itemised separately on invoices. Gms Garden Machinery Limited is VAT-registered under number GB977695243. Prices are reviewed periodically and the rates shown on the website apply to new engagements entered into on or after the date of their publication. Previously agreed contractual rates are not affected by subsequent price changes.

Accepted payment methods and security

Payment for editorial partnership services is accepted by bank transfer (BACS or CHAPS) to the account details provided on our invoice. We do not process card payments directly through this website, and no card data is transmitted to or stored by Gms Garden Machinery Limited through fitshluminous.world. Invoice details and payment terms are confirmed in writing at the point of engagement. We reserve the right to request a deposit before work commences on longer-term partnership agreements.

Order confirmation and conclusion of contract

A binding contract for editorial partnership services is formed when both parties have confirmed the scope of work in writing - typically by email exchange or a signed letter of engagement - and the agreed deposit or full payment has been received by Gms Garden Machinery Limited. No contract is formed solely by submitting an enquiry via the contact form or by an informal exchange of messages. We will confirm receipt of payment and the agreed commencement date in writing.

Right of withdrawal (14 days) and exceptions

Where a partner qualifies as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, they have a statutory right to withdraw from the contract within 14 calendar days of the date of conclusion of the contract, without giving any reason. This right does not apply where performance of the services has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is lost upon full performance. If work has commenced within the 14-day period at the partner's request, the right of withdrawal applies only to the portion of services not yet rendered, and a pro-rata charge will apply for work already completed.

How to request a refund

To request a refund, please contact us in writing at [email protected], clearly stating the nature of the engagement, the date of the agreement, the amount paid and the reason for your refund request. We aim to acknowledge all refund requests within two working days of receipt. Where a refund is due, it will be processed to the same bank account from which payment was received, unless an alternative arrangement is agreed in writing.

Refund eligibility and exclusions

Refunds are available where services have not yet commenced, where we have been unable to deliver the agreed services within the agreed timeframe through our own fault, or where a statutory right of withdrawal applies as described above. Refunds are not available for services that have been fully delivered and accepted, for changes of mind after work has commenced, or where non-delivery is attributable to the partner's failure to provide required materials, approvals or instructions within agreed timescales.

Review and notification

We will review each refund request individually and notify you of our decision in writing within ten working days of receiving complete information. Where we require additional information to assess the request, we will contact you promptly and the review period will commence from the date we receive the requested information. Our decision will include the amount refundable, if any, and the basis for the determination.

Refund method and processing time

Approved refunds are processed by bank transfer to the originating account within ten working days of the written confirmation of the refund decision. We do not issue refunds by any method other than bank transfer unless an alternative is agreed in writing. The time taken for funds to appear in your account after transfer depends on your bank's processing times, which are outside our control.

Failed and duplicate payments

If a payment fails or is returned to us by the banking system, we will notify you promptly and allow a reasonable period for the payment to be resubmitted before any suspension of agreed services. In the event of a duplicate payment being received - for example, as a result of a bank processing error - we will refund the excess amount in full within five working days of identifying the duplication, without requiring a formal refund request.

Mandatory consumer rights

Nothing in this Payment and Refund Policy limits or excludes any statutory rights you may have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation. Where any provision of this policy conflicts with applicable law, the applicable law prevails.

Contact and changes

Questions about this policy should be directed to [email protected] or in writing to Gms Garden Machinery Limited, 47 Otley Road, Leeds, LS6 3BJ. We may update this policy from time to time. The version in effect at the time of your engagement applies to that engagement. The current version is always available at this address.